Don't make her mad....

boy-can I be a cranky be-otch or what...I did get an email back groveling however. Cuz, basically that is what I was going for.

I am very disappointed in your online bill pay system. I signed up for OBP in December and have already switched back to paper statements even though it is going to cost me an additional monthly fee. Not only was the sign up not terribly user friendly, I have yet to receive an email reminder telling me my statements were ready or that a payment was due, etc., (and my email is correct-I checked). This has caused my policies to be late in payment. As someone who works for a company that designs websites, (this is not a sales call) and uses multiple online bill pay systems in my personal finanicial life, I am disappointed that a company the size of XXXX has not yet worked out the bugs in the system before launching to the masses. I have 5+ policies with XXX from home to auto to life-making my life as convenient as possible when dealing with my finances would be extremely helpful.

Requested Resolution: Develop a focus group to review your online system and fix the bugs.